Return Policy
Last updated: 01.01.2026
At ShopPotenza, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
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You have 30 days from the date of delivery to request a return.
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To be eligible for a return, the item must be unused, in original condition, and in original packaging.
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Proof of purchase (order number or receipt) is required.
Non-Returnable Items
Certain items are non-returnable, including:
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Gift cards
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Final sale or clearance items
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Items damaged due to misuse or normal wear and tear
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment within 5–10 business days.
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Shipping costs are non-refundable, unless the return is due to our error.
Exchanges
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We only replace items if they are defective or damaged upon arrival.
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If you need an exchange, contact us at n.rafoudi@gmail.com with photos of the issue.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company (processing times vary).
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Contact your bank.
If you’ve done all of this and still have not received your refund, please contact us at n.rafoudi@gmail.com.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.