Shipping Policy

Last updated: 01.01.2026

Thank you for shopping with ShopPotenza. Below are the details of how we process and ship orders.

Orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has shipped, you will receive a confirmation email with tracking information.

Estimated delivery times (after processing):

Delivery times may vary due to carrier delays, customs processing, or high-demand periods.

Shipping costs are calculated at checkout based on location and selected shipping method.
Any customs duties, taxes, or import fees are the responsibility of the customer.

Please ensure your shipping address is correct at checkout.
ShopPotenza is not responsible for orders shipped to incorrectly provided addresses.
If an order is returned due to an incorrect address, reshipping costs will be the customer’s responsibility.

ShopPotenza is not responsible for lost or stolen packages confirmed as delivered by the carrier.
If you believe your package is lost, please contact us at n.rafoudi@gmail.com, and we’ll assist where possible.

If your order arrives damaged, contact us within 48 hours of delivery with photos of the packaging and product.

Contact Us

If you have any questions regarding our Refund or Shipping Policies, please contact us at:
📧 n.rafoudi@gmail.com